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Section 1
Information Received, Collected & Stored by AHFL
Aadhar Housing Finance Ltd (AHFL) collects personal information such as name, contact details, financial information, and identity documents when you use our services or visit our website. This information is necessary to process loan applications and provide related financial services.
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Section 2
Purpose of collection and use of information
The information collected by AHFL is used for processing loan applications, verifying identity, assessing creditworthiness, communicating with customers, complying with legal and regulatory requirements, and improving our products and services.
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Section 3
Information sharing and disclosure
AHFL may share your personal information with credit bureaus, regulators, government authorities, and service providers who assist in delivering our services. We do not sell or rent personal information to third parties for marketing purposes.
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Section 4
Confidentiality and Security
AHFL implements appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to personal data is restricted to authorised personnel who need it for legitimate business purposes.
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Section 5
Regulatory Compliance
AHFL processes personal data in compliance with the applicable laws and regulations including the Information Technology Act, 2000 and rules thereunder, the guidelines issued by the National Housing Bank (NHB), and any other applicable legislation governing data protection and privacy.
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Section 6
Grievance/Redressal Policy
If you have any grievance related to the processing of your personal information, you may contact our Grievance Officer. We will address your concern within a reasonable timeframe and take appropriate remedial action where necessary.
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Section 7
Cookies Policy
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site usage. You may control cookie settings through your browser. Disabling cookies may affect the functionality of certain features on our website.
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Section 8
Disclaimer
The information on this website is provided for general informational purposes only. AHFL makes no warranty, express or implied, regarding the accuracy, completeness, or suitability of the information. Users are advised to independently verify all information before acting upon it.
9
Section 9
Limitation of Liability
AHFL shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or reliance upon any information provided herein. Our maximum liability to you shall not exceed the amount paid, if any, by you to AHFL for the specific service giving rise to the claim.
Customer Care — Aadhar Housing Finance Limited
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Email us at
customercare@aadharhousing.comMode of complaint
In writing or electronically (Email)
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